Warranty Information
How listed warranty terms apply to renewed equipment, open-box products and supplies.
Coverage varies by product
Listed warranty term
Each product page displays a general warranty term. The final accepted order should identify the exact covered item, serial number where applicable, coverage period and any specific exclusions.
What may be covered
A limited equipment warranty may cover a verified functional defect that existed during the coverage period, subject to inspection and the accepted order terms.
Common exclusions
Coverage may exclude consumable depletion, misuse, physical damage, improper installation, electrical events, unsupported supplies, unauthorized repair, network issues, software changes, shipping damage and normal cosmetic wear.
Consumables
Toner and supply warranties generally address verified product defects, not normal yield variation, compatibility errors or empty cartridges.
How to request support
Provide the order reference, product model, serial number, description of the issue, error message and supporting photos or print samples. Do not ship equipment without authorization.
Remedy
Depending on the accepted warranty, an approved remedy may include troubleshooting, repair, replacement part, replacement product, credit or refund. Availability can vary by location and equipment type.