Privacy Policy
How CircaHoop may collect, use and protect information submitted through this website.
Last updated: July 13, 2026
1. Scope
This Privacy Policy applies to information collected through the CircaHoop website, contact forms, quote requests and related customer communications.
2. Information we may collect
We may collect contact details, your full name, email address, contact phone number and the issue or request you choose to submit. The website may also process basic technical information such as browser type, device type, IP address and page activity through hosting or analytics services.
3. How information may be used
- Respond to inquiries, quote requests and service needs.
- Review product compatibility, delivery and inventory requirements.
- Operate, secure and improve the website.
- Maintain business, tax, fraud-prevention and customer-service records.
- Send marketing messages where consent has been provided and where permitted.
4. Forms and service providers
Website form submissions are sent through a form-delivery provider to support@circahoop.com. The provider may process the information only as needed to transmit the message.
5. Cart and browser storage
The website uses browser local storage to remember cart contents and selected market preference. This information stays on the device until it is cleared by the user or browser.
6. Cookies and analytics
Necessary cookies or similar technologies may be used for website functionality. Analytics or marketing technologies should be disclosed and configured before they are enabled.
7. Sharing
Personal information is not sold as a standalone business activity. Information may be shared with hosting, delivery, payment, repair, professional, security or technology providers when reasonably necessary to respond to a request, complete a transaction or comply with applicable obligations.
8. Retention
Information may be retained for as long as reasonably needed for customer service, business records, dispute resolution, security and applicable legal requirements.
9. Security
Reasonable administrative and technical measures should be used to protect information. No internet transmission or storage system can be guaranteed completely secure.
10. Your choices
Depending on applicable law and your location, you may be able to request access, correction or deletion of certain personal information, or withdraw marketing consent. Requests can be sent to support@circahoop.com.
11. Children
The website is intended for business and adult customers and is not directed to children.
12. External links
Third-party websites have their own privacy practices. CircaHoop is not responsible for the content or privacy practices of external sites.
13. Updates
This policy may be updated as website features, providers or business practices change. The revised date will appear at the top of this page.
14. Contact
Privacy questions may be sent to support@circahoop.com.
Support chat messages
The floating support chat is a website messaging form, not an instant live-operator service. Messages entered in the widget are delivered to support@circahoop.com through the same form-delivery provider used by our contact page. We may process the name, email address, message, page source, technical delivery data and any other details you voluntarily submit so that our team can respond by email.
Please do not send payment-card numbers, passwords, government identification numbers or other highly sensitive information through the chat form.
Customer support messaging
The website support form sends the name, email address and message you provide to support@circahoop.com through the configured form-delivery service. Do not submit payment-card details, passwords or other highly sensitive information.
Live customer chat
This website uses Tawk.to for real-time customer support. When live chat is used, the service may process chat messages, name, email address, browser and device details, IP address, page URL, timestamps, and other information voluntarily provided by the customer. Do not send payment-card details, passwords, or other highly sensitive information through live chat.